FAQ's


How are the works printed and framed?
The photographs are printed through one of Australia’s premier print houses on your choice of :
Unstretched Canvas, Stretched Canvas, Profile Framed Stretched Canvas
Printed on Fine Art Paper Rolled, Printed on Fine Art Paper Framed (Plexiglass or Glass)
Metallic Acrylic IceBlock. Each work is available in a range of sizes.

How do I order one of your photographic prints?
You can do this simply by placing an order through our secure site, or dropping us a line anytime.  If you’d like to come along to one of our upcoming gallery shows simply drop us a line at info@vitalumen.com to ensure you are on our database.

How long does the order take if I live in Australia?
Your work will be printed within two weeks and add another one week to ensure we can package it and dispatch it safely and securely.  All up, please allow three weeks for delivery of your work.

What about if I live outside of Australia?
Please contact us for any deliveries that require overseas postage and we’ll happily give you a quote.

What is the cost of delivery?
If you live within Australia, delivery is free. It’s all part of our commitment to service. Like you, we don’t like doing the maths on the hidden delivery fees, so we are rewarding your fine taste by providing this great delivery service. If you live outside of Australia, we are happy to provide you with a shipping quote. Simply email us at info@vitalumen.com

Where is the artwork made?
All pieces are proudly designed, made and packaged in Australia.

What sort of inks do you use in your printing?
We use high quality, archival inks, printed on archival stocks.

Currency
All prices are in Australian dollars and include GST.

What is your privacy policy?
Vita Lumen is fiercely protective of your personal information, including all contact details and credit card information. Any information supplied by you will be kept private and will not be used for any purpose outside the sale and provision of goods to you, all pursuant to the Privacy Act. We guarantee your personal information will not be released to any other business, except when required by law.

What is your returns policy?
Goods may only be returned if they are faulty or not what was ordered. As most artworks are made to order, we don’t accept returns if you’ve just changed your mind, and all goods must be returned within four weeks of purchase. Having said that, we’re only happy if our customers are happy, so we will work with you to ensure you end up with a product that you’re thrilled with.

Is it safe to use my credit card on your website?
We safely process all transactions using the highest security measures, including SSL. We accept Visa and Mastercard.

Copyright
Copyright in all images, text and intellectual property is owned by Vita Lumen and all rights are reserved. No part of this site may be reproduced in part or at all, or stored in any way, copied, duplicated, sold or exploited in any way without the express prior written consent of Vita Lumen. Website designed by Fitzgerald Photo Imaging.